FAQ

Await your order to arrive in 2-7 business days. All orders are usually dispatched within 24 hours after clearance of payment. All products are sent in safe packaging, to protect the product, and come with a tracking number.

We accept PayPal, Debit/Credit card payments and bank wire transfers. 

If we ship to an address of an EU country – no. Because we are an EU-based company, we pay all necessary import taxes. 

Every product you buy in our store can be returned up to 14 days from receiving it, without any reason. The product(s) must be returned in their original packaging, unused and unopened to qualify for a product refund. You will receive the refund up to 14 days after we get the product back. Please note that you must contact us first to verify eligibility before shipping the product(s) back to us. Return shipping fee is your responsibility and is non-refundable. 

Contact us if you have any questions or maintenance issues with your unicycle at help@myewheel.com. Every warranty claim must contain a video showing the problem you’ve encountered and the serial number of the wheel. 

Please send us an email at info@myewheelshop.com. We will be more than happy to help you.